How to solve the error when the PTT software appear “Communication Failed”

Question:
We receiver the customer question that the PTT software doesn’t work, and showing error: PR10012

We sent the error picture to the engineer, the engineer said this error can fix follow the video, and we sent the fix video to the customer.
Then the customer fixed the error and the PTT software is working.

If your PTT software order from us, please contact us and we will send you the fix video.
If you can’t fix follow the video, we will offer free tech support via TeamViewer.
https://www.autonumen.com/goods-7212-Volvo-PTT-Devtool-ACPI-Plus-Latest-software-Installation-Activation-Service.html
Email: service@autonumen.com