Resolving “Update PC S/W” on MDI 2

Question: When using my MDI 2, the MDI Launcher lists the MDI serial number, but displays “UPDATE PC S/W” underneath it. I’ve tried different versions of the MDI Launcher:

• Versions 9.xxx do not detect the MDI.
• Versions 8.xxx display the “UPDATE PC S/W” message.

I’ve tested this on both Windows 10 and 11 (64-bit) without success.

Solution 1: For Original GM MDI 2

1. Confirm the MDI Manager Version:
   Ensure you’re using the latest version of the GM MDI Manager, as this is crucial for compatibility with your MDI 2.
2. Understand the Issue:
   The “UPDATE PC S/W” message indicates a firmware mismatch between the MDI 2 hardware and the MDI Manager.
   • If the MDI firmware is newer than the Manager, you’ll need to update the Manager.
   • If the MDI firmware is older, you may need to downgrade the firmware.
3. Put the MDI 2 in Factory Mode:
   • To force a firmware update or downgrade, switch the MDI 2 to Factory Mode:
     • Step: Press and hold the power button until the device enters recovery mode.
     • Follow on-screen prompts in the MDI Manager to update or recover the firmware.
4. Update Firmware:
   • Use the GM MDI Manager to update the firmware to the correct version.
   • If a direct update fails, perform a downgrade by keeping the device in recovery mode and allowing the Manager to flash an older compatible version.

Solution 2: For Clone MDI 2

1. Use the Correct Software:
   • Clones often work better with the GM MDI Manager (intended for the original MDI) rather than the GM MDI 2 Manager.
2. Recovery Mode:
   • Put the MDI 2 into Recovery Mode:
     • Press and hold the power button for approximately 10 seconds until the unit enters recovery mode.
   • Open the MDI Manager and let it recover the unit.
   • This process typically takes about 3 minutes.
3. Test the Connection:
   • Once the recovery process completes, restart both the MDI 2 and the PC.
   • Verify that the MDI Launcher now recognizes the device without the “UPDATE PC S/W” error.