VXDIAG VCX SE Only Red Indicator Turns on VX Manager Cannot See Device

Problem:

My vxdiag vcx se pro works fine, but it suddenly won’t communicate with my car, vx manager does not detect the device either.

Changed another laptop, only red indicator turns on, it does not read WiFi, the cable is good, can you reset the device for me?

Can you reset the device for me?

Solution:

Reset vcx se pro firmware, if still fails, you may need send back device for repair.